FAQS

Who does Green Apple Cleaning send to clean my home?

Our cleaning professionals are trained, bonded and insured. We never hire anyone before conducting a thorough background check. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. Each Green Apple Cleaning employee takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service.

What should I do before the cleaning service arrives?

Green Apple Cleaning asks that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. Try to remove any cosmetics from the bathroom vanity, and remove food/dishes from the kitchen counter. We only ask this so that we can do a better job cleaning and scrubbing!

Do I need to be home during the cleaning service?

Because we clean Monday – Friday, 8 a.m. to 5 p.m., most of our customers aren’t home, but the vast majority trust Green Apple Cleaning with the key to their home, garage access code, or even a security lock box located outside of their home. All house keys given to keep on file in the office are individually coded and cross-referenced.

What if something is damaged or broken during a cleaning service?

We treat you and your home with complete respect. Our staff is trained to be extra careful with bleach, and to pay extra close attention while dusting and vacuuming. If something does unexpectedly break, we will leave you a note and a customer representative will call you about replacing or repairing the item. Green Apple Cleaning is bonded and insured to cover these expenses.

What if we miss cleaning something?

Our cleaning services offer consistent, quality cleaning. Like all new relationships, however, miscommunication does occur and we may make a mistake. That’s why we offer a house cleaning service guarantee, which means if you notify us within 24 hours, our house cleaning staff will come back to correct their mistake at no additional charge.

How do I re-schedule a cleaning service?

We will work with your schedule the best we can. In order to provide a reliable service, we always call 48 hours before your scheduled cleaning. You must cancel/reschedule 48 hours prior to avoid a $35 cancellation fee, which will be added to your next cleaning service. If this is your first cancellation under the 48 hour time period, there is no cancellation fee.

Privacy Policy

What information do we collect on our site, and how do we use it?

We collect only the consumer's information volunteered by the consumer - such as survey information and/or site registrations, name and address, telephone number and the email addresses of those who fill out the free estimate form.

The information we collect is used to improve the content of our website, customize the content and/or layout of our page for each individual visitor, and used to create service estimates.

Opt-in: Submitting an estimate request and/or calling Green Apple Cleaning, Inc. to request an estimate are treated as an opt-in to receive service related follow up and information.

In our drive to provide excellent service, any requests for service estimates and information are treated with great care and great attention. It is our desire to answer your questions and make sure you receive what you were looking for when you contacted us.

If you supply us with your email address you will only receive communications related to Green Apple Cleaning related service and product offerings.

If you supply us with your postal address you will only receive periodic mailings from us with information on promotions, services or upcoming events.

Opt-Out: How do you opt-out of receiving future communications?

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at info@greenapplecleaningmd.com. You may also unsubscribe to future emails by clicking on the unsubscribe link contained within e-mails you receive.