Ask Green Apple Cleaning MD

Frequently Asked Questions About Green Apple Cleaning Services

Who does Green Apple Cleaning send to clean my home, office or work location?

Our cleaning professionals are trained, bonded and insured. We never hire anyone before conducting a thorough background check. Our business cleaning services professionals, residential housekeepers, maids and janitors respect all customers and never eat, drink, smoke or use appliances during home or office cleaning services. Green Apple Cleaning employees take pride in their work, receiving regularly updated training and supervision, to ensure the best quality commercial and residential cleaning services in Maryland and Washington.

What should I do before the cleaning service arrives?

For commercial cleaning, try to clear reception areas, work spaces, break rooms and kitchen areas of any unnecessary items. Please be sure there is a clear path for our workers and cleaning equipment. Advise of any special requirements upon the arrival of the Green Apple office, retail, business cleaning services crew.

For residential house cleaning services, Green Apple Cleaning asks that you pick up clothing, toys and other household items prior to visits from our housekeeping teams. Try to remove any cosmetics from the bathroom vanity, and remove food/dishes from the kitchen counter. We only ask this so that we can do a better job cleaning and scrubbing!

Do I need to be there for my home or office cleaning service?

No. Green Apple cleaning services are generally available Monday – Friday, 8 a.m. to 5 p.m. or by appointment. Since most of our customers aren’t home, the vast majority trust Green Apple Cleaning with the key to their home, garage access code, or even a security lock box. All house and office keys given to keep on file in our offices are individually coded and cross-referenced.

What if something is damaged or broken during a cleaning service?

We treat you and your home with complete respect. Our staff is trained to be extra careful with bleach, and to pay extra close attention while dusting and vacuuming. If something does unexpectedly break, we will leave you a note and a customer representative will call you about replacing or repairing the item. Green Apple Cleaning is bonded and insured to cover these expenses.

What if we miss cleaning something?

Green Apple cleaning services offer consistent, quality cleaning. Like all new relationships, however, miscommunication does occur and we may make a mistake. That’s why we offer a house cleaning service guarantee, which means if you notify us within 24 hours, our house cleaning staff will come back to correct their mistake at no additional charge.

How do I re-schedule a cleaning service?

We will work with your schedule the best we can. In order to provide a reliable service, we always call 48 hours before your scheduled cleaning. You must cancel/reschedule 48 hours prior to avoid a $35 cancellation fee, which will be added to your next cleaning service. If this is your first cancellation under the 48 hour time period, there is no cancellation fee.